TERMS OF SERVICE

Last updated: 3 November 2026

1. OVERVIEW

Welcome to MM Collectibles.

MM Collectibles is an independent online retailer based in England, United Kingdom, specialising in collectible figures, designer toys, blind boxes, plush toys, dolls, accessories and other collectible merchandise.

Our website is powered by Shopify, which provides the ecommerce platform through which we sell our products.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to MM Collectibles.

By placing an order through our website, you agree to these Terms of Service.

These terms should be read alongside our Refund Policy, Shipping Policy, Privacy Policy and any additional terms clearly displayed on individual product pages.

Nothing in these terms excludes or restricts your statutory consumer rights.

2. PRODUCTS AND DESCRIPTIONS

We make every reasonable effort to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Our products may include new, sealed, opened, confirmed, previously displayed, vintage, discontinued or pre-owned collectibles.

The condition of individual products will be stated in their descriptions wherever applicable.

Some collectibles may have minor manufacturing variations, including small differences in paintwork, stitching, moulding, packaging or finishing.

Such variations do not automatically constitute a defect. However, your statutory rights remain unaffected where goods are faulty, not as described or not of satisfactory quality.

Product measurements are approximate unless otherwise stated.

Colours may vary slightly depending on lighting, photography and individual screen settings.

Where images have been enhanced or backgrounds altered for presentation purposes, we aim to ensure that the product itself remains accurately represented.

We reserve the right to correct genuine errors in product descriptions, availability or pricing.

3. ORDERS AND PAYMENT

By placing an order, you confirm that the information you provide is accurate and complete.

All orders are subject to acceptance and product availability.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including stock unavailability, suspected fraudulent activity or an obvious pricing error.

If we cancel an order after payment has been received, we will issue a full refund.

Payment is required at checkout unless otherwise expressly stated.

We accept the payment methods displayed on our website.

All transactions are processed securely through Shopify and its supported payment providers.

4. PRICES AND PROMOTIONS

Product prices are displayed in the currency selected on our website.

Any applicable delivery charges will be displayed before an order is completed.

We reserve the right to change prices and promotions without prior notice. Changes will not affect orders already accepted.

Discount codes and promotional offers may be subject to additional conditions.

Unless otherwise stated, promotional discounts cannot be combined.

International customers may be responsible for import duties, customs charges or local taxes, as explained in our Shipping Policy and at checkout where applicable.

5. SHIPPING AND DELIVERY

MM Collectibles takes reasonable care when preparing, packaging and dispatching orders.

Delivery charges and available shipping methods are displayed at checkout.

Estimated delivery dates are provided in good faith but are not guaranteed unless expressly agreed.

Delivery times may be affected by postal services, customs processing, public holidays or circumstances outside our reasonable control.

We will comply with our legal obligations concerning delivery times and delayed or undelivered goods.

For UK consumer purchases, responsibility for the goods remains with MM Collectibles until they are delivered into the physical possession of the customer or a person nominated by the customer to receive them.

Where a customer independently arranges a carrier that was not offered by MM Collectibles, responsibility may pass when the goods are handed to that carrier, as permitted by law.

If an order is lost or damaged during delivery, customers should contact us so that we can investigate and arrange an appropriate resolution.

Nothing in this section limits statutory rights concerning delivery, damaged goods or non-delivery.

6. PRE-ORDERS

Certain products may be offered for pre-order before their official release or arrival into stock.

Pre-orders normally require full payment at checkout unless otherwise stated.

See our purchase options cancellation policy for pre-order cancellation information.

Estimated release and dispatch dates are provided in good faith based on information available from manufacturers and suppliers.

Release dates may change because of manufacturing delays, distribution arrangements or other circumstances outside our reasonable control.

We will communicate significant delays where reasonably possible.

Customers may cancel an eligible pre-order before dispatch by contacting info@mmcollectibles.co.uk.

Where a pre-order is cancelled before dispatch in accordance with the customer's statutory cancellation rights, a full refund, including any delivery charges paid, will be issued without undue delay and within 14 days of receiving the cancellation notification.

If MM Collectibles cannot fulfil a pre-order, the customer will receive a full refund.

Once a pre-order has been dispatched, the applicable cancellation and returns provisions will apply.

Pre-order purchases do not remove or reduce statutory consumer rights.

7. BLIND BOXES AND COLLECTIBLES

MM Collectibles sells both sealed blind boxes and confirmed collectibles.

A sealed blind box contains a randomly selected character or design unless otherwise stated.

Customers purchasing sealed blind boxes acknowledge that the specific character received may be unknown.

Where a collectible is described as confirmed, its identity has been established before sale.

Confirmed products may have been opened for identification purposes. The product description will explain the condition of the packaging and contents.

We aim to disclose significant known packaging damage, missing accessories, opened seals and other relevant condition information.

For collectibles, original packaging may form an important part of the item's value.

Customers have statutory cancellation rights where applicable, including for eligible blind-box purchases.

If an item is returned following a change-of-mind cancellation, we may make a deduction reflecting any actual reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

Opening packaging does not automatically remove statutory cancellation rights.

Each return will be assessed according to the circumstances and applicable consumer law.

Nothing in this section affects the customer's rights where goods are faulty, damaged or not as described.

8. CANCELLATIONS, RETURNS AND REFUNDS

UK consumers purchasing eligible products online generally have a statutory right to cancel their purchase without giving a reason.

For most goods, this right may be exercised before delivery and continues until 14 days after the day the goods are received.

Where multiple items forming one order are delivered separately, different statutory timing rules may apply.

Customers wishing to cancel should contact info@mmcollectibles.co.uk with their order number and a clear statement that they wish to cancel.

Where an eligible order is cancelled before dispatch, a full refund, including delivery charges, will be issued without undue delay and within 14 days of receiving the cancellation notification.

Where goods have already been delivered, customers must return them within 14 days of notifying us of cancellation.

For change-of-mind returns, customers are responsible for return postage costs, as explained in our Refund Policy.

Where a statutory cancellation applies, we will refund the product price and the applicable original standard delivery charge.

Additional charges for premium delivery services selected by the customer may not be refundable.

Refunds for returned goods will be issued within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method.

Where permitted by law, a deduction may be made for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Certain statutory exceptions to cancellation rights may apply to specific categories of products.

For further information, please refer to our Refund Policy.

Nothing in these terms excludes or restricts your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

9. FAULTY, DAMAGED OR INCORRECT GOODS

We take reasonable care to ensure products are accurately described and appropriately packaged.

If a product arrives faulty, damaged or not as described, please contact us as soon as reasonably possible.

Where possible, please provide your order number, a description of the problem and relevant photographs.

Photographs assist us in investigating concerns but are not a condition of exercising statutory rights.

Customers are entitled to the remedies provided by applicable consumer legislation.

Depending on the circumstances, these may include a refund, repair, replacement or price reduction.

Where goods fail to meet statutory requirements, we will meet our legal obligations concerning reasonable return costs.

Any known defects or condition issues clearly disclosed before purchase will be considered when assessing whether a product conforms to its description and applicable legal requirements.

Nothing in these terms affects statutory consumer rights.

10. INTERNATIONAL ORDERS

MM Collectibles accepts international orders to supported destinations.

International delivery charges are calculated or displayed during checkout.

Customers may be required to pay customs duties, import VAT, local taxes or customs processing fees imposed by the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

We complete customs declarations accurately and cannot deliberately undervalue goods or incorrectly declare commercial purchases as gifts.

International deliveries may experience customs delays.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Where an international parcel is refused, uncollected or returned because of incorrect information or unpaid import charges, any refund or additional charges will be assessed in accordance with applicable law and our published policies.

International customers may have mandatory consumer protection rights under the laws of their country of residence.

Nothing in these terms removes rights that cannot lawfully be excluded.

11. WEBSITE USE

Customers agree to use our website lawfully and responsibly.

You must not attempt to interfere with the operation, security or functionality of our website.

Fraudulent transactions, unauthorised access and misuse of website services are prohibited.

We reserve the right to restrict access where reasonably necessary to protect our business, customers or website security.

Any restrictions will be applied in accordance with applicable law.

12. INTELLECTUAL PROPERTY

The MM Collectibles website contains text, photographs, graphics, branding and other content protected by applicable intellectual property laws.

Content owned by MM Collectibles must not be copied, reproduced or commercially distributed without permission, except where permitted by law.

Product names, characters, logos and trademarks belonging to third-party manufacturers remain the property of their respective owners.

The sale of branded collectibles does not imply that MM Collectibles is officially affiliated with, sponsored by or endorsed by those manufacturers unless expressly stated.

13. THIRD-PARTY SERVICES

Our website operates using Shopify and may include services provided by third parties, including payment processors, delivery companies and external applications.

These providers may operate under their own terms and privacy policies.

MM Collectibles remains responsible for its obligations to customers under applicable consumer law.

We are not responsible for the independent content or operation of external websites linked from our store, except where liability cannot lawfully be excluded.

14. PRIVACY AND PERSONAL INFORMATION

We respect the privacy of our customers.

Personal information is collected, used and processed in accordance with our Privacy Policy and applicable data protection legislation.

Our website is powered by Shopify, which processes certain information to facilitate online transactions and website operations.

For further details, please refer to our published Privacy Policy.

15. LIMITATION OF LIABILITY

MM Collectibles does not exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms of Service limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Nothing in these terms restricts the statutory rights of consumers concerning faulty goods, inaccurate descriptions, delivery obligations or applicable remedies.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

These terms do not exclude liability for losses caused by our failure to exercise reasonable care and skill or meet our legal obligations.

16. CHANGES TO THESE TERMS

MM Collectibles may update these Terms of Service to reflect changes in business operations, website functionality or applicable legislation.

The latest version will be published on our website.

Changes will not retrospectively remove rights arising under orders already accepted.

Where legally required, customers will be notified of material changes.

17. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

For customers residing outside the United Kingdom, this does not exclude or restrict any mandatory consumer protection rights that apply under the laws of their country of residence.

Disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides consumers with the right to bring proceedings in another jurisdiction.

Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

18. STATUTORY CONSUMER RIGHTS

Nothing in these Terms of Service excludes, restricts or overrides any statutory consumer rights.

UK customers are protected by applicable legislation, including:

• Consumer Rights Act 2015

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• Other applicable consumer protection legislation

Where any provision of these terms conflicts with mandatory consumer protection legislation, the applicable legal requirements will take precedence.

19. CONTACT INFORMATION

For questions about these Terms of Service, orders, deliveries, cancellations or returns, please contact:

MM Collectibles

Business address: 13 The Pyghtle, Northampton, NN6 0LG, United Kingdom

Email: info@mmcollectibles.co.uk

Telephone: 07905 078143

Website: www.mmcollectibles.co.uk