MM Collectibles – Refund & Returns Policy

At MM Collectibles, we take pride in offering quality collectibles, designer toys, blind boxes and unique gifts. We want every customer to be happy with their purchase.

If you need to cancel an order, return an item or report a problem, please read our policy below.

This policy applies to UK and international customers. Your statutory consumer rights are unaffected.

1. Returns and Cancellations

Customers may request a return within 14 days of receiving their order.

You do not need to provide a reason for cancelling your purchase.

Once you have notified us of your decision to cancel, you have a further 14 days to return the item.

To request a return, please contact:

Email: info@mmcollectibles.co.uk

Please include your name, order number and details of the item you wish to return.

We will provide the appropriate return instructions and address.

Please contact us before posting a return to ensure it is sent to the correct address.

2. Condition of Returned Items

We ask customers to take reasonable care of their purchases.

Items should be returned with all original components supplied, including packaging, accessories, cards, display stands and inserts.

Customers may inspect an item as they reasonably would in a physical shop.

However, if an item has been handled beyond what is necessary to inspect it, resulting in a reduction in its value, we reserve the right to make a reasonable deduction from the refund where permitted by law.

This may include damage, excessive handling, missing components or alterations that reduce the item's resale value.

3. Blind Boxes and Sealed Collectibles

We understand that blind boxes and sealed collectibles are particularly sensitive to changes in condition.

Unopened blind boxes and sealed collectibles can be returned in accordance with the cancellation terms above.

Please be aware that:

• Opening a blind box reveals the enclosed character and changes its collectible condition.

• Breaking factory seals or opening internal packaging may reduce resale value.

• Damaging boxes, accessories or packaging may also affect the item's value.

Where handling beyond what is reasonably necessary has reduced the item's value, a reasonable deduction may be made from the refund where legally permitted.

Receiving a particular character or design that you did not want does not, by itself, mean a correctly supplied blind box is faulty.

Your statutory rights remain unaffected.

4. Confirmed and Open-Box Collectibles

Some products sold by MM Collectibles are advertised as confirmed figures or open-box collectibles.

These products may have been opened to identify the character or inspect the contents.

Their condition and packaging will be described in the individual product listing.

Items described as confirmed or open box remain eligible for returns under the applicable cancellation terms.

Any condition issues clearly disclosed before purchase, such as missing packaging, opened bags or minor box damage, will not subsequently be treated as faults solely because of those disclosed characteristics.

5. Return Postage

For change-of-mind returns, customers are responsible for the cost of returning their purchases.

We recommend using a tracked postal service and retaining proof of postage, particularly for valuable or limited-edition collectibles.

If an item is faulty, damaged, incorrectly supplied or not as described, MM Collectibles will cover reasonable return postage where required by law.

Please ensure returned items are securely packaged to prevent damage during transit.

6. Refunds

Refunds will be issued to the original payment method.

For eligible change-of-mind cancellations, refunds will include the price paid for the returned goods and the applicable standard outward delivery charge.

Additional charges for premium or upgraded delivery services are not normally refundable.

We may withhold a refund until we have received the returned goods or satisfactory evidence that they have been sent back, as permitted by law.

Refunds will be processed within 14 days of receiving the returned goods or acceptable evidence of their return, whichever applies under consumer law.

Your bank or payment provider may require additional time to display the refund.

Where permitted by law, reasonable deductions may be made if excessive handling has reduced the item's value.

7. Faulty, Damaged or Incorrect Items

We carefully inspect and package orders before dispatch.

However, if something arrives damaged, faulty, incomplete or different from its description, please contact us as soon as possible.

Email: info@mmcollectibles.co.uk

Please include your order number and, where possible, photographs showing the problem.

Photographs help us investigate issues quickly but are not a condition of exercising your statutory rights.

Depending on the circumstances, we will arrange an appropriate refund, replacement, repair or other remedy in accordance with applicable consumer law.

UK customers generally have a legal right to reject faulty goods within 30 days of delivery. Further rights may apply after this period.

8. Collectible Packaging and Manufacturing Variations

We recognise that original packaging can form an important part of a collectible's value.

We aim to disclose any significant packaging damage or condition issues in our product descriptions and photographs.

Minor factory paint variations, manufacturing marks or small packaging imperfections do not automatically constitute a fault.

However, genuine defects or items that do not match their descriptions will always be assessed fairly and in accordance with consumer law.

9. Sale and Discounted Items

Sale and discounted products have the same statutory consumer rights as full-price products.

Items purchased using promotional codes or during sales remain eligible for returns under the applicable terms.

Where a product has been discounted because of a clearly disclosed defect or condition issue, that particular disclosed issue will not subsequently be treated as an undisclosed fault.

10. International Returns

MM Collectibles welcomes customers from outside the United Kingdom.

International customers may request a change-of-mind return within 14 days of receiving their order, followed by a further 14 days to send the item back.

Please contact us before returning an international order so we can provide the correct address and instructions.

For change-of-mind returns, international customers are responsible for return postage and any associated customs or carrier charges, subject to applicable consumer law.

We strongly recommend using a tracked and insured service.

Customs and Import Charges

International customers may be required to pay customs duties, import VAT, local taxes or carrier handling fees.

These charges are determined by the destination country and are generally the customer's responsibility.

Any applicable charges collected separately by customs authorities or delivery companies are not normally refundable by MM Collectibles.

Customers returning goods internationally should complete customs declarations accurately and identify the parcel as returned merchandise where appropriate.

Please do not incorrectly declare returned goods as gifts.

If an international order arrives faulty, damaged or incorrectly supplied, we will work with the customer to arrange an appropriate resolution, including reasonable return costs where required by applicable law.

Customers outside the UK may have additional rights under the consumer protection laws of their country. These rights remain unaffected.

11. Incorrect Addresses and Uncollected Parcels

Customers are responsible for providing accurate and complete delivery information.

If a parcel is returned because an incorrect address was supplied, delivery was refused or the parcel was not collected, please contact us.

Once the parcel has been returned, we will assess the appropriate refund or redelivery arrangements.

Additional postage, carrier fees or return charges may apply where legally permitted.

This does not affect statutory cancellation rights or your rights where MM Collectibles is responsible for a delivery problem.

12. Exchanges

We do not currently operate an automatic exchange service.

If you wish to exchange an item, you may return it under the applicable terms and place a new order.

All replacement purchases are subject to stock availability.

Your statutory rights to a replacement or other remedy for faulty goods remain unaffected.

13. Cancelling Before Dispatch

If you wish to cancel or amend an order before dispatch, please contact us as soon as possible.

We will do our best to accommodate your request.

If your order has already been dispatched, the applicable returns procedure will apply.

14. Your Statutory Rights

Nothing in this policy excludes or restricts your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer protection legislation.

Customers purchasing from outside the United Kingdom retain any mandatory consumer rights provided by the laws applicable to their purchases.

15. Contact Us

If you have any questions about returns, refunds or an existing order, please contact:

MM Collectibles

Business address: 13 The Pyghtle, Northampton, NN6 0LG, United Kingdom

Phone: 07905 078143

Email: info@mmcollectibles.co.uk

We aim to resolve all customer enquiries fairly, promptly and professionally.